Generalized Anxiety Disorder Case Study

Generalized Anxiety Disorder Case Study Case Study: Anxiety Answer Sheet Diagnosing Tina Student Name: Robert Gianella Diagnosing Generalized Anxiety Disorder: 1a. Refer to the DSM-IV checklist for generalized anxiety disorder. Which of Tinas symptoms meet any of the criteria? (Be sure to match specific symptoms with specific criteria.) 1b. Based upon your review of Tinas symptoms and the diagnostic criteria, could Tina be diagnosed with generalized anxiety disorder or not (and if not, why not)? Diagnosing Specific Phobia: 2a. Refer to the DSM-IV checklist for specific phobia. Which of Tina’s symptoms meet any of the criteria? (Be sure to match specific symptoms with specific criteria.) 2b. Does Tina have a specific phobia and if yes, what is the feared object? Diagnosing Panic Disorder: 3a. Refer to the DSM-IV checklist for panic disorder with agoraphobia and the checklist for panic disorder without agoraphobia. Which of Tina’s symptoms meet any of the criteria? (Be sure to match any specific symptoms with specific criteria.) 3b. Does Tina meet the diagnostic criteria for panic disorder with agoraphobia or panic disorder without agoraphobia or neither? Explain why you believe your choice is the most appropriate diagnosis. Understanding Tina’s Disorders: 1. How would the Socio-Cultural Perspective explain Tinas GAD? 2. Explain Tinas GAD from the Existential Perspective. 3. Explain Tina’s GAD from the Cognitive Perspective (please identify any basic irrational assumptions that Tina is making, even if they may be unspoken). 4. Explain Tina’s Phobia from a Behavioral Perspective (please use classical conditioning as a possible example). 5. Explain Tina’s Phobia from a Psychodynamic Perspective. 6. Considering the biological correlates or causes of Tinas panic disorder, what role does the neurotransmitter norepinephrine play in her panic disorder? 7. What does Tinas locus ceruleus have to do with her panic disorder? 8. What role might GABA play in her symptoms? Treating Tina 1. Which Psychodynamic technique has been found to be the most useful in the treatment of GAD? 2. Explain why a humanistic approach would be helpful in treating Tinas GAD. 3. How might you use Rational-Emotive Therapy to treat Tina’s GAD? 4. How would Systematic Desensitization be used to treat Tina’s phobia of bridges? 5. What medications have proven useful for treatment with panic disorder? 6. What role could cognitive therapy play in Tinas treatment for panic disorder? 7. Considering that Tina may be treated for comorbid disorders, how do you see the treatments for the various disorders complementing each other? 8. Is there any reason to think that any of the treatments would be contraindicated when utilized together? Explain why/how or why/how not.

Free Scarlet Letter Essays: Puritanistic Elements -- Scarlet Letter es

Puritanistic Elements in The Scarlet Letter  Ã‚   Puritanism was the religion practiced by the people of colonial Boston, the setting for Hawthorne’s The Scarlet Letter.   It is because of the beliefs of the Puritan religion that Hester Prynne, the main character in The Scarlet Letter, is ostracized from the community.   Puritan ideals are often brought up in the book.   Although Hawthorne never outrightly states his position on Puritanism, it seems clear that he does approve of the religion. The story begins with Hester in jail for adultery.   She is presented as a strong woman—she holds her head high and does not try to cover up the letter.   She stands up to her punishment, and neither the spectators nor her seem to suggest that she is being treated unfairly.   It seems strange that everyone would agree upon Hester’s sentence, since everybody rarely agrees on anything.   Because Hawthorne never speaks directly to the reader about his own opinions, it must be inferred from the characters what he thinks.   Thus, since Hester’s punishment is condoned by everyone, it must be assumed t...

Nordstrom Case Study

Customer Service at Nordstrom and Potential Conflicts Case Study Vanessa E. Rivera Saint Leo University Customer Service at Nordstrom and Potential Conflicts Case Study With 50,000 employees and 170 stores throughout the United States Nordstrom is a major player in the luxury goods department. Founded originally as a shoe store by John W. Nordstrom and Carl Wallin, Nordstrom became the largest independent shoe chain in the United States. By 1960, Nordstrom decided to enter the clothing arena by purchasing Best Apparel, and continued to expand it markets through the acquisition of other luxury goods. Nordstrom’s continued growth and success stem from their business philosophy based on â€Å"exceptional service, selection, quality and value† (About Nordstrom, 2011). Today Nordstrom â€Å"has grown from one downtown Seattle shoe store into a nationwide fashion specialty chain with renowned services, generous size ranges and a selection of the finest apparel, shoes, and accessories for the entire family† (About Nordstrom, 2011). For over 100 years, the focus continues to be the same; catering to customer needs, individually. Nordstrom’s business philosophy could not be achieved without its exceptional employees. Nordstrom has an excellent record in the advancement of women and minorities. In their commitment to diversity they â€Å"cultivate an environment where the contributions of every employee, customer and vendor  are respected† (Nordstrom Cares, 2011). Their focus on caring for their people even goes to creating a wellness program. The wellness program designed to help employees focus on better eating, better living, and a better sense of balance. Their wellness program provides support through on-site health screening, coaching, and online resources. Nordstrom employees  are treated  as a part of a family. It is no wonder why Nordstrom continues to be voted Forbes 100 Best Companies to work for. Their empowering of the employees is what stimulates the excellent customer service they provide. Their reverted pyramid is a representation of their philosophy and structure. At the top, of the pyramid are their customers, followed by sales and support people. In the middle are the department managers followed by the merchandising group, store managers, and regional managers. At the bottom, of the pyramid is where you will find the executive team and board of directors (Nordstrom Our Structure, 2011). Nordstrom’s  outstanding  efforts have helped steer this luxury retailer from the economic problems in 2008 and 2009. The 2010 annual report card shows an increase in net sales, earnings before income and taxes, net earnings, earning per basic share, earning per diluted share, and cash dividend paid per share. To be specific, net sales for 2010 have increased by 12. 7% from last year and net earnings have increased by 39%. Nordstrom came out of the Great Depression and will continue to come out of the many financial crises they encounter because of their approach to dealing with customers. The implications of their philosophies can be seen in their annual report. In times of recession were customers choose to spend their money wisely, they choose to spend it in a place were their experience  is maximized. â€Å"Nordstrom knows  it’s  not the price but the customer service that gains and retains loyal customers that generate strong profits† (Nelson & Quick, 2011). Conflict is â€Å"any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement op opposition for two or more parties† (Nelson & Quick, 2011). Dealing with dissatisfied customers can be a great source of conflict for retailers. Conflict can be considered as â€Å" a breakdown in the standard mechanism of decision making, so that an individual or group experiences difficulty in selecting an alternative† (Rahim, 2000). Given Nordstrom’s approach to customer service and customer relationships the â€Å"breakdown† causing difficulties does not occur. They diffuse conflict situations by choosing to take the blame or burden of proof away from the customer. Their ability to deliver happy customers has led them to continue for over 100 years through the various ups and downs of the economy. One of the major problems affecting Retailers with their success is customer satisfaction. Retailers know that satisfied customers are loyal customers† (Ahmad, 2009). Nordstrom’s approach to customer service and customer relationship management  is intended  to build relationships that result in customers returning to make more purchases. Nordstrom seeks to enhance customer relationships by carrying the right products that satisfy client needs, their presentation of goods generate interest in their clients, and their ability to provide extraordinary customer service been proven to be appropriate with the release of their 2010 annual report. Customers are the most important assets of a company, therefore, the â€Å"competitive leadership goes to those companies that are customer-oriented. Customers are increasingly demanding unique, individualized buying experiences that enhance existing relationships as well as provide fresh, exciting sources of value† (Ross, 2008). Customers today perceive value arising from their experience they receive to be greater than the actual goods they acquire. Nordstrom’s approach to customer service and customer relationship management allows Nordstrom to continue to be a competitive giant in the retailer industry. One way of classifying styles of conflict management styles is to examine the styles’ assertiveness (the extent to which you want your goals met) and the cooperativeness (the extent to which you want to see the other party’s concern met)† (Nelson & Quick, 2011). Nordstrom’s management culture states, â€Å" healthy competition is good† (Nordstrom Cares, 2011). Competing is a style that is assertive in nature and usually uncooperative. This is not the case with Nordstrom. Management encourages winning through a team environment. Competition in small doses is stimulating; competition encourages people to go above and beyond to meet their goals. The key to Nordstrom competing style is that they do not achieve their goals at the expense of others. They recognize outstanding performance but value kindness above all. â€Å"We still believe the golden rule has a lot of merit: Treat others as  you’d  like to be treated. We work hard to offer great service to each and every customer and we believe great service begins with courtesy to everyone, customers and coworkers alike† (Nordstrom Cares, 2011). Their style also reflects collaboration. Nordstrom works towards collaboration arriving at a solution that is satisfactory to both their customers and employees. Their focus is providing customers with the best possible service. They meet client needs and while doing so accomplish their desire of excellent customer service. It is a win-win style for the organization and the client. Nordstrom also approaches customer relationship management through compromising. In a compromising style, both parties are equally powerful. A compromising style  is used  Ã¢â‚¬Å" for avoiding protracted conflict† (Rahim, 2000).

The Effects Of Computers On Children s Early Childhood...

In today’s world it is nearly impossible to keep up without technology. Computers especially, are needed in most American’s everyday lives. So why would early childhood education be any different? From the beginning stages, there has always been a debate of whether computers have a positive or negative impact on children, young children especially. As computers have intergraded themselves into many children’s lives and their education, the debate is even more prominent. Supporters of computer use in early childhood education believe that with proper monitoring and the right software, computers can be only beneficial to children. If used correctly, computers can only benefit children’s early childhood education, which is why it is important that we educate teachers and families on the proper methods to do so. As computers have developed over time, society has had to develop right along side it. Children, being part of society, have learned and become fascin ated with technology itself over the years. Kaveri Subrahmanyam et al assess the impact of computers on children. They believe an abundance of screen time for children will negatively affect their perception of reality, social development, physical development, and cognitive development over time. They explain one of the many negative points they have concerning children’s computer tendencies: The evidence on physical effects links to sedentary nature of computer use to an increased risk of obesity. Children should limitShow MoreRelatedTechnology s Impact On Young Children1465 Words   |  6 Pagesbelieved that the use of technology can alter the wiring of the brain (Taylor 2012). When children are exposed to technology, it may condition the brain to pay attention to multiple stimuli; as a result become more distracted and cause decreased memory. Technology also hinders a child’s ability to empathise. 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